July 2001
Leadership in education is an issue that is currently being discussed
at many levels. Education leaders - whether they are school board
members, superintendents, principals, teachers, technology coordinators
or even students - all face a number of challenges and even roadblocks
when integrating technology into the learning environment. Many
school leaders embrace the opportunity to have modern classrooms
and schools; however, this enthusiasm is coupled with, and often
challenged by, the need to improve standardized tests score and
overall student achievement.
In a conversation with Kate L. Moore, former President of the
Schools and Libraries Division ("SLD") of the Universal
Service Administrative Company (the organization that administers
the E-rate),
we talked about leadership in general and in relation to her experience
leading the nation's largest education technology program for the
past three years.
We began by looking at the characteristics of a leader. According
to Ms. Moore, "leaders must be able to define a vision, possess
good salesmanship; be attune to the existing environment; remain
focused and be persistent."
Moore explained that while President of SLD, the leadership approach
she embraces combined vision with action. To achieve her vision,
she needed to mobilize resources that would help implement the
E-rate effectively and efficiently. With this leadership approach
in mind,
here were several attributes that she believe contributed to the
SLD's success:
- Quality People in the Right Place: Identifying
the right staff is a critical element. Each member of the staff
must
support the vision and have the capacity to accomplish his or her
tasks. At the SLD, we had to identify and recruit individuals who
could not only help achieve the mission and vision, but who also
had the ability to build capacity as needed. Each team member had
to work well with others, taking on responsibilities outside of
their area of expertise.
- Support, Information and Feedback: Build support networks,
whether they are school board members, community activities
or local businesses,
and seek their advice, listen to their feedback and ask for
heir input on how to improve upon existing programs. The
SLD staff augmented
our capacity by developing a network of stakeholders from various
education technology entities. This network - which consisted
of national, state and local educators, industry representatives
and
public policy advisors - has provided counsel to the SLD throughout
the past 4 years and has contributed to the success of the
E-rate program.
- Assess the Environment: Implementing change is a tricky maneuver
and as a leader, it is important to be attuned to attitudes
of the surrounding environment. At the SLD, we used our support
network
to help us monitor what educators were thinking about the E-rate.
Because of these close ties, we were able to modify outreach
accordingly, whether it was additional information, more
guidance, or even changes
to our implementation procedures.
- Effective Communications: Getting the word out to the right
individuals is an important element of success, whether you are
communicating
to internal staff, a support network, or to the public. By communicating
current news and information in an effective manner, a leader
can achieve the vision at many levels by keeping all stakeholders
informed,
and by providing a means of gathering feedback and advice. At
the SLD, our communications strategy was to provide regular
updates
on the application process, clear guidance about programmatic
changes, issue reminders and share news about pending deadlines.
We utilized
every communication channel - web sites, listservs, traditional
press,
and our networks. We sought advice from select members of our
network on how to "frame" major news that might disrupt
the existing programmatic environment. Our communications strategy
also allowed
us to conduct some informal market research on our programmatic
implementation and our communication strategy.
Other techniques Moore employed at the SLD included: giving credit
to everyone who contributed to the E-rate's success, no matter
how large or small. She also used feedback mechanisms to assist
in evaluation
procedures, both formal and informal. Moore also suggested that
having a passion to achieve the vision is a characteristic that
is common
among successful leaders and certainly an important element of
her leadership style at the SLD.
Moore's advice to school leaders interested in building support
for technology within their communities was that "success
is a great salesman." She stated that if the school leader
can demonstrate that technology has a positive, measurable impact
on educational
gains, then the chances for success increase geometrically.
She admitted that at the SLD, the tides of support began to shift
once funding allocations were issued. It was when funding commitments
were sent that the E-rate discounts became real. When this happened, "there
was a sea change about the program - there was new commitment to
the program, hope for the program; new supporters," explained
Moore.
When it comes to utilizing technology to meet educational success,
Moore suggests that school leaders do not necessarily need to
know everything there is to know about technology. However,
she stated,
they need to understand and recognize the need for it and figure
out how technology can work to benefit education in their schools.
She suggests that school leaders turn to a stakeholder support
group who can provide feedback on how technology is impacting
student learning
and achievement. She believes it is critical for teachers to
understand how to utilize technology in order to be able to
engage it successfully
in the classroom. Moore encouraged professional development for
teachers and school leaders and advocated more evaluation of
learning outcomes
with technology.
Kate L. Moore is an elementary school teacher in the District
of Columbia. She resigned as President of the Schools and Libraries
Division of the Universal Service Administrative Company in
June 2001. |